Outdoor Adventure Jobs

Position Description

Staff to manage

• 3 full-time employees
• Up to 25 casual employees

Key relationships

• Head of Operations
• Field and Travel Operations 
• Sales and Account Management
• Regional suppliers

 Location of Role 

• Flexible location (Melbourne, Sydney, Brisbane, Darwin, or Alice Springs)
• Ability to work from home
• 30-days work/travel in remote Australia and First Nations communities

Term

• Full-time

Value

• Salary of $100,000 - $110,000 p.a. pending professional experience plus superannuation
• Performance bonus pool of $10,000 available based on roles KPI’s
• 6 weeks paid annual leave + days in lieu

Introduction

Are you an experienced operations manager in the travel, outdoor education, tourism or events space? Do you have a history of leading a team to deliver dozens of programs to a very high standard? Do you enjoy managing staff and processes to ensure successful delivery of and improvements to programs?

Red Earth is looking for a driven, passionate individual, readily able lead a small team responsible for connecting young people to the First Nations homelands across Queensland, the Northern Territory and New South Wales. This is an amazing chance to work at the heart of our organisation, at the cross-roads of tourism, outdoor education, and the First Nations space. This role is primarily office-based but with opportunity to travel to the operating regions.

Organisation Outline

We are a small social enterprise with 15 employees, passionate about connecting groups of people –predominately high school students – to remote First Nations Australia. We do this by create powerful immersion programs, between four to nine-day trips into remote First Australia communities and homelands where small groups learn from Elders and cultural educators, visit cultural sites, and volunteer on a service project in the community.

Role Outline

You will have support and autonomy to plan and deliver quality programs in our operating regions.

Main Responsibilities

1. Delivery: Refine and execute processes to deliver excellent programs.

• As we scale, you will continue to refine and execute our processes to make sure that each immersion program is delivered to the highest standard (i.e. nothing ‘falls through the cracks’).
• You will be responsible for the quality of programs delivered in your regions, making sure to deeply understand the operations involved in delivering Red Earth immersions.
• You will need to execute and manage our office’s Travel Operations processes (the administrative and organisational preparation that happens before an immersion program is ‘on-the-ground’, e.g. supplier management, program documentation) and our Field Operations processes (all the elements that make an immersion successful on the ground, e.g. equipment, vehicles, First Nations partner relationships, immersion staff).
• Based on applicant’s experience and skill set, you will be required to:

i.      Manage and deliver the Travel Operations for a select amount of immersion programs; and/or

ii.     Manage aspects of the Field Operations

• Provide 24/7 On-Call support for 6 to 8 weekends per year, as part of our rotating roster, supporting our immersion teams who are in the field (time in lieu is accrued for after hours and weekend work).

2. Staffing: Assist in hiring processes, and manage full-time, part-time staff and casual staff in your region.

• You will manage the current office and Field Operations team to keep the team on track to deliver excellent immersions. 
• Conduct performance reviews with your team and work with individuals on their professional development. 
• Be heavily involved in the hiring and training of new employees in the team. 
• Help organise and present at the yearly training event attended by the regional casual Immersion Leader staff.

3. Client Relationships: Work alongside our School Partnership team to help provide an excellent client experience.

• You will be involved in onboarding major clients and the ongoing management of these relationships. 
• You will be in regular contact with the Sales and Account Management teams and clients to understand their needs so our programs can be continuously improved and meet their goals.

4. Budgets: Directly involved in long-term strategy and financial viability.

• You will work closely with the Chief Operating Officer and Finance team to set long-term growth and cost-management strategies.
• You will be responsible for maintaining delivery budgets, working closely with the Chief Operating Officer.

Desired Knowledge, Skills, and Experience

• Required: 3+ years management experience (teams of 6 or more people)
• Required: 5+ years field operations and project management experience 
• Required: 5+ years experience in a similar industry (tourism, outdoor education, events, travel)
• Required: Financial literacy and experiencing in maintaining budgets
• Desired: Experience in start-up, high growth business-environments 

Our Values

We will reach our vision by hewing to the Red Earth way, which is defined by the following 4 principles: 

• Excellence: We sweat the details, focus on quality and commit to a high-performance culture.  
• Integrity: We build trust by being honest and authentic.  
• Openness: We are curious about ourselves, each other and the challenges we face, eschewing prejudice and pre-conceived beliefs.  
• Kindness:  We are compassionate and tend to people with care. 

To Apply                                              

To apply for this position, email your resume and a cover letter addressing: 

• How your experience fulfils the role outline and main responsibilities?
• What does success look like for you as Head of Region at 100 days and 6-months into the role?

Staffing Manager, Rob Hutchinson (rob@redearth.edu.au), 
Head of Operations, Nick Brown-Graham (nick@redearth.edu.au) and
CEO, Arthur Alla (arthur@redearth.edu.au) 

The final deadline for applications is 17:00 on Friday, 4th July. However, we will be reviewing applications as they are received and may conclude the search before this date if a suitable candidate is identified. 

To ensure consideration, candidates are advised to submit their applications at the earliest opportunity.

Red Earth is an equal opportunity employer. We strongly encourage people who identify as Aboriginal and or Torres Strait Islander to apply. 

Red Earth acknowledges the Traditional Owners, custodians and cultural educators of the land, sea and sky where we work, travel and learn. We pay our respects to Elders both past and present.