Bindaree Outdoor Education Services

Full Time Client Coordinator Position

Bindaree Outdoor Education

Group, Pyramid, MTB. Copyright Bindaree Outdoor Education 2019. All rights reserved.

Combine your passion for people, management and outdoor education and join Bindaree’s growing and passionate team of outdoor professionals.

Bindaree is seeking an exceptional and experienced outdoor professional with proven client management experience and high attention to detail to join our passionate, dynamic, fun and skilled team.

  • Position breakdown:
    • Approx. 60% Office based client liaison, client management, client meetings, management and other area management and assistance
    • Approx. 30% Field based program management, group leadership, training and induction
    • Approx. 10% Office based program planning and management
  • Start Date: July 1 2019

Bindaree Outdoor Education is a private company based in Melbourne’s eastern suburbs with a proud 29-year young history specializing and delivering quality outdoor education programing to school and corporate groups throughout Victoria.

Bindaree Outdoor Education works mainly with secondary schools to deliver sequential, progressive and educational outdoor camp programs. Bindaree Outdoor Education is regarded as an industry leader through our contributions towards the development of the Outdoor Education Industry in Victoria. Bindaree also owns and operates a residential campsite, Camp Toolangi, who services both primary and secondary school groups, and has a growing community and sporting group clientele base.

Collectively Bindaree strives to set the highest standards in areas of safety and professionalism as well as program and curriculum development and we are seeking an experienced outdoor Program Manager and office-based manager to join our team.

This Client Coordinator position will involve the following management-based tasks at Bayswater (60%):

  • To undertake the role of Client coordinator you will directly liaise with and oversee our client to ensure their upcoming programs meet their needs and are extremely successful. Key tasks include:
    • Being a proactive and valuable member of the senior Bindaree Outdoor Education management team
    • Visit and engage with client representatives including camp coordinators, directors, principals and school boards
    • Create, evolve and ensure program planning is designed to meet and exceed client needs
    • Oversee in a timely fashion all client enquiries, quoting, design and execution of client camp programs
    • Oversee and build client relationships for existing and new clients
    • Attend and facilitate client meetings and presentations
    • Maintain all client documentation, records and finances
    • Work closely with and support senior management personnel
    • Directly report to and work with the Bindaree Outdoor Education Manager

This Client Coordinator position will involve the following practical program-based services away from the Bayswater office (approx. 30%):

  • To undertake the role of Program Manager on a range of allocated programs where you will direct and manage a team of Bindaree leaders, fully support all school-based staff, oversee all program logistics, activities and catering as well as overseeing program rationale, safety and the total wellbeing of all client participants.

    • Work in partnership with client school staff to achieve a set of agreed educational outcomes
    • Oversee the Bindaree staffing team to ensure the safe and effective conduct of all aspects of each program
    • Oversee the delivery of a range of outdoor activities and services to enable each client school/group to fully achieve their stated program rationale and meet all expectations
    • Oversee the safety and well-being of all participants – both Bindaree and client 
    • Oversee and ensure that all outdoor regulations, ratios, risk management, procedures and policies are strictly enforced. 
  • To undertake the role of Group Leader and/or Specialist Activity Leader on a range of allocated programs whilst overseeing the rationale, safety and well-being of all participants in those activities you are assigned. 

This Client Coordinator position will involve the following program planning and management-based tasks at the Bayswater office (10%):

  • To undertake a schedule of pre-and post-program planning, management and assessment within each Program Manager role as allocated.
    • Complete all resource, catering, logistics, activity and external provider planning for each program
    • Fully support and assist all groups within a school’s community - student, staff and parents, through provision of key program information and documentation
    • Work within the Bindaree team to review and implement outdoor experiences that fully reflect the highest company and industry standards of safety
    • Be fully responsible for the final planning and implementation of all program documentation, orders and logistics
    • Undertake work on the factory floor as required in relation to packing and returning of program resources, catering and equipment.

Bindaree is seeking a dedicated and experienced individual able to demonstrate extensive skills in the following areas:

  • Excellent interpersonal and communication skills
  • Ability to demonstrate a strong customer service ethic
  • Ability to contribute positively in a team environment
  • Strong sense of initiative and capacity to work with minimal guidance and supervision.
  • Able to maintain thorough attention to detail while working under pressure
  • Previous experiences in sales advantageous
  • Extensive skills in time effectiveness and performance results
  • Have a solutions-based mindset
  • Extensive computer and reporting skills
  • Experience in managing field-based programs and teams
  • A proven record in activity and program safety, remote area first aid, emergency responses and risk management
  • Program planning and management experience
  • Extensive knowledge and experience in a wide range of Victorian regional areas
  • Ability to be an integral part of a vibrant and diverse outdoor leadership team

This Client Coordinator role is a Full-Time position with a generous remuneration rate, employment and leave conditions.

Bindaree Outdoor Education Services is committed to safeguarding children and young people and all applicants must comply with to our child safe protection policies and recruitment process. We are an equal opportunity employer and applications from Aboriginal and Torres Strait Islander peoples and people from culturally and linguistically diverse backgrounds are encouraged.

For an Application Form please send your ‘Expression of Interest’ to the Bindaree Outdoor Education Manager, Samuel Atkins at All completed application forms must be completed and returned by 5pm on Sunday 28 April 2019.

Where?: Base is in Bayswater, Victoria, Australia

Workload:   Full Time

Closing Date ( 28.04.2019


Samuel Atkins
Bindaree Outdoor Education Services