OSHC Manager (West) - Children's Programs
At the Y, we believe in the power of inspired young people. A community not-for-profit organisation with 17 million participations annually across Australia. 8,000 staff and volunteers serve at more than 150 locations every day. We partner with government and private capital to deliver programs and services that include community recreation, adventure and stadium sports, camping, learn to swim, children's programs, early learning, youth services, retirement living, disability services and social enterprises.
About the Centre
YMCA Victoria is a proudly Child Safe organisation with a focus on supporting the children and young people in which we engage. The Children's Programs leadership team are seeking an experienced and highly knowledgeable individual to join the Children's Programs team in a leadership capacity, who can support our teams in ensuring quality and compliance across the services in which we operate.
The Children's Program's Leadership team, based in Carlton North (however, metro and regional travel will be required), is a highly effective and result driven team enabling our business to experience high growth, including:
- 16 Early Learning Centres including Kindergartens
- 2 Early Learning Centre's under construction (due to open in January 2020)
- 19 Before School Care/ After School Care/School Holiday Programs
- 9 Vacation Care Programs
- 20 Limited Hours Child Care Services (crèche) in our recreation facilities throughout the state
We are highly focused on quality services and the safety of our children and young people.
Key Elements of the Role
The OSHC Manager will lead highly engaged and dedicated leaders or each service in the delivery of the National Quality Framework in Outside School Hours Care.
We are seeking a committed, passionate and energetic leader with the ability to develop a culture of continuous improvement, the OSHC Manager will have a strong community and people development focus as the YMCA delivers exceptional quality of education and care programs to our partners and families.
The OSHC Manager is responsible for the oversight of the daily operations and growth of OSHC services of the YMCA Victoria including:
- Oversight of operational requirements of OSHC services in delegated region including recruitment and staffing
- Ensure OSHC services remain compliant in accordance with regulatory bodies requirements
- Build capability and capacity in our direct service leaders to ensure a high performing team
- Uphold the YMCA's commitment to Safeguarding Children and Young People
- Support the development and implementation of the OSHC grow strategy
- Seek opportunities to grow current footprint in OSHC
Capabilities and Behaviours
- Demonstrates YMCA Victoria values
- Promotes and accepts personal accountability to better influence
- Provides continuous feedback and clarity of messages within the team
- Performs in a way that inspires and motivates the team to do their best
- Supports a culture of continuous learning and development across the team
Knowledge and Experience
- Minimum of 2-5 years experience in a leadership position
- Possess an excellent understanding of the Education and Care National Regulations 2011, Education and Care Act 2010
- Demonstrated high level of competence in stakeholder management and working with government and school partners
- Experience in staff leadership including coaching, motivating and supporting staff
- Sound financial management skills and proven record of accomplishment in achieving business targets.
- Excellent written and verbal communication
- High level of verbal and written communication skills
- High level of problem solving and effective, autonomous decision making skills
- Proven ability to establish and maintain positive professional networks that facilitate effective communication and operations within the local environment
Including but not limited to:
- Promote and accept personal accountability by providing clear and regular feedback within the team
- Inspire and motivate the team to do their best by promoting a culture of continuous learning and development
- Build capability and capacity in OSHC service Coordinators to deliver high levels of customer service, key stakeholder engagement and a greater understanding on initiatives and activities to ensure compliance
- A commitment to the development and training of all staff, including performance appraisals, development of learning and development plans for direct reports, ensure qualification compliance and personal/professional development.
- Adherence to the “Victorian YMCA Human Resource Management Systems"; with particular attention to the Children's Services Award 2010 and YMCA Staff Agreement 2015
- Provide regular opportunities for feedback, reflection and learning for staff (including managing underperformance issues), families and the community.
- Implement organisation wide people and culture initiatives & programs
- Conduct frequent site visits for portfolio of programs and ensure excellent Coordinator and local staff support
- Manage recruitment requirements in collaboration with the relevant OSHC Coordinators
- Promote community development and inclusiveness throughout the programs and services.
- Assist the OSHC Area Manager, by contributing to the development of community partnerships and relationships and initiate business development opportunities
- Develop & maintain strong relationships with key stakeholders in effort to seek further business development opportunities
- Participate in Children's Programs strategic leadership team meetings
- Provide advice and guidance to direct services on the execution of regulatory compliance and National Quality Framework standards and expectations
- Ensure operational excellence in Children's Programs, including customer service to all stakeholders
- Provide OSHC Coordinators, a strategic approach in the development & execution of service Quality Improvement Plans
- Develop and implement strategies to assist with service and personnel compliance in accordance with YMCA's policies and procedures, National Law, National Quality Standards and National Quality Framework
- Working with OSCH Coordinators, responsible for overseeing and growing service performance including but not limited to; achieving targets, budgets, key performance indicators, maximizing participation, safety and intervention of non-performance.
- Undertake strategic planning and budget oversight for allocated region
- Participation in growth, promoting and maximizing opportunities for OSHC services.
- Work closely with Centre Managers to ensure end of month and financial targets are maintained and met
Safeguarding Children and Young People
- Comply with YMCA, Department of Human Service and Commission of Children and Young People's, policies and procedures in relation to reportable conduct
- Comply with reporting requirements and management of incidents in accordance with YMCA's policies and procedures & Reportable Conduct scheme
- Act as an advocate for Safeguarding Children and Young People
- Ensure all direct and indirect reports have a full understanding of their roles and responsibilities in Safeguarding Children and Young People
- Responsible for mandatory compliance within the relevant staff team
YMCA, including Boards of Directors, is committed to the safety and wellbeing of children and young people in accordance with our Safeguarding Children and Young People framework. YMCA requires that all applicants undergo satisfactory screening prior to commencement, including but not limited to:
- A national criminal history check;
- An international criminal history check where applicants have worked overseas;
- Holding or obtaining a Working with Children Clearance/ equivalent in accordance with state/ territory laws;
- ACF Safeguarding Children and Young People Certificate (completion online prior to commencement)
- Two reference checks.
Any successfully appointed applicant will be required to adhere to the Safeguarding Children and Young People framework, which includes a thorough safeguarding children and young people induction and committing to upholding the safety and wellbeing of children and young people throughout their engagement with YMCA.